Official statement from Angelcare with safety information for customers.
The local distributor of Angelcare baby monitors
has responded to a Parent24 article
about a recall in the US/Canada with the following official statement:
acutely aware of the recent announcement made by the US and Canadian CPSC (Consumer
Product Safety Commission) calling for the voluntary recall of Angelcare
monitors with sensor pads.
voluntary recall is only applicable to the US and Canadian territories
and has not been recommended for other countries. This campaign recommendation
serves mainly to educate consumers on the strangulation hazard posed by cords
for baby monitors and to educate consumers to follow instructions and warnings
Angelcare instruction manuals specifically and clearly warn consumers against
the dangers of strangulation and the necessity of placing the nursery unit 1
metre away from the crib/cot as well as keeping the sensor pad cord out of
reach of children.
are passionate about infant safety and strongly believe that a properly
installed baby monitor does not present any hazard or risk to baby.
Angelcare has been working closely with the CPSC and developed a cord
cover that limits the accessibility of the sensor pad cord to the child in the
crib/cot. This will be made available to all customers on request.
the US/Canadian recall mean to the South African retailer ?
Angelcare South Africa is not subject to a recall of any monitors as outlined
in their statement ( restricted to US and Canada only)
If any customer is concerned about the safety of their monitor, we request that
they are directed to contact our dedicated customer care centre for support and
have cord cover kits made available to all Angelcare customers on request
This recall is not because the product is deemed dangerous to the consumer, but
rather to create an awareness of the potential danger of loose cords in a
baby’s cot environment and to educate customers on the correct setting up of
We assure all our customers and consumers , that the Angelcare monitor
poses no hazard or risk to any baby if the unit is properly installed as
per the instruction manual.
assure you that all Angelcare products meet strict safety regulations for the
countries to which they are sold and copies of the test certificates and
reports are available upon request.
acutely aware of the potential negative publicity this press release will bring
to the Angelcare brand and that you may be inundated with questions and
concerns raised at your stores from concerned customers.
South Africa pride ourselves on our excellent customer service. We have a
dedicated customer service telephone number advertised on our website, facebook
page, and on all packaging and are prepared to offer support and advice to all
your customers. We encourage any concerned customer to please contact us
directly: 011 791 6309 or e-mail: email@example.com
you for your understanding and support
Daws Director (Angelcare South Africa)