Baby monitor recall: Local distributor responds
Official statement from Angelcare with safety information for customers.
The local distributor of Angelcare baby monitors has responded to a Parent24 article about a recall in the US/Canada with the following official statement:

To our valued customers

We are acutely aware of the recent announcement made by the US and Canadian CPSC (Consumer Product Safety Commission) calling for the voluntary recall of Angelcare monitors with sensor pads.

This voluntary recall is only applicable to the US  and Canadian territories and has not been recommended for other countries. This campaign recommendation serves mainly to educate consumers on the strangulation hazard posed by cords for baby monitors and to educate consumers to follow instructions and warnings on products.

All Angelcare instruction manuals specifically and clearly warn consumers against the dangers of strangulation and the necessity of placing the nursery unit 1 metre away from the crib/cot as well as keeping the sensor pad cord out of reach of children.

Angelcare are passionate about infant safety and strongly believe that a properly installed baby monitor does not present any hazard or risk to baby.  Angelcare has been working closely with the CPSC and developed a cord cover that limits the accessibility of the sensor pad cord to the child in the crib/cot. This will be made available to all customers on request.

What does the US/Canadian recall mean to the South African retailer ?

·       Angelcare South Africa is not subject to a recall of any monitors as outlined in their statement ( restricted to US and Canada only)

·       If any customer is concerned about the safety of their monitor, we request that they are directed to contact our dedicated customer care centre for support and advice.

We will have cord cover kits made available to all Angelcare customers on request

·       This recall is not because the product is deemed dangerous to the consumer, but rather to create an awareness of the potential danger of loose cords in a baby’s cot environment and to educate customers on the correct setting up of monitors.

·       We assure all our customers and consumers , that the Angelcare monitor poses  no hazard or risk to any baby if the unit is properly installed as per the instruction manual.

We can assure you that all Angelcare products meet strict safety regulations for the countries to which they are sold and copies of the test certificates and reports are available upon request.

I am acutely aware of the potential negative publicity this press release will bring to the Angelcare brand and that you may be inundated with questions and concerns raised at your stores from concerned customers.

Angelcare South Africa pride ourselves on our excellent customer service. We have a dedicated customer service telephone number advertised on our website, facebook page, and on all packaging and are prepared to offer support and advice to all your customers.  We encourage any concerned customer to please contact us directly: 011 791 6309 or e-mail:

Thanking you for your understanding and support

Yours sincerely

Lauren Daws     Director (Angelcare South Africa)

Read Parent24’s Comments Policy publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Everything from parties to pre-schools in your area.