Parents respond to granny and broken chocolate debacle
Our readers air their views about a customer being mistreated in store.

Once again Pick n Pay seems to be in hot water with the mistreatment of customers. According to a News24 report the chain store is investigating a claim that a Mitchell's Plain granny and her young grandson were reduced to tears after being threatened with prison because the boy had broken a chocolate.

Pick n Pay commented on the incident saying: "We are trying to identify and contact the family concerned to apologise to them. We are urgently investigating the incident with our franchisee who runs this store, to understand the circumstances and take the necessary steps to ensure it never happens again."

We asked our Facebook and Twitter parents what they had to say and here are their responses:


Reader's Letters

In the greater scheme of things – it was just chocolate – I would have given it to the child. We need to choose the battles we fight – and why are other customers filming this instead of doing something about it, like offer to pay for the chocolate for someone who probably couldn’t afford it and hence the big issue!

Chocolate people? Let’s start putting things in perspective !!!!


- Dayan Govender

I am completely disappointed by this and I say this out of loathe. I only saw a picture of the granny holding her grandson- what happened humanity people? It’s sad that PnPs name is all over the media all because of individuals that don’t have people skills. Counselling for the family is strongly recommended.

- Refiloe Mogale

Something should be done about this. We as a South African public were the rights of woman and children are abused all the time. We must not stand for it.  How do you take your kids to Pick n Pay now for month end shopping. THEY NEED TO STEP UP. 

- Wendell

You asked why were others filming instead of doing something about it,that was precisely the point, doing something right there and then would not have brought this matter to light like it has now.
I respectfully hope you not commenting from a store owner perspective because in my humble opinion your thoughts are very selfish.

- Juste Elouga

South African companies are money making driven and have lost the human touch, owners of these companies brain wash employees to make money and does not focus on the human factor.

If there should be anyone apologizing to the kid and grandparent it should be the CEO of Pick and Pay.

- Petrus Swanepoel

What are your thoughts on this incident? Send them to us at and we will publish them in response.

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